Privacy Policy

At States & Seasons, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or shop on our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Order details and purchase history
  • Website usage data (via cookies and analytics)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Improve our website and shopping experience
  • Send marketing emails (only if you have opted in)
  • Comply with legal or regulatory requirements

We only collect information that is necessary to operate our business.

3. Payment Information

All payments are processed securely through trusted third-party payment providers.

We do not store or have access to your full payment details.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Delivery and shipping providers
  • Website and analytics services (such as Shopify)

Your data is never sold or shared for marketing purposes without your consent.

5. Cookies

We use cookies to improve your browsing experience and help us understand how our website is used.

Cookies may be used to:

  • Remember your preferences
  • Enable essential website functions
  • Analyse website traffic and performance

You can manage or disable cookies through your browser settings at any time.

6. Marketing Communications

If you choose to sign up to our mailing list, we may send you emails about new arrivals, restocks, and promotions.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

7. Data Security

We take reasonable steps to protect your personal information and use secure systems to prevent unauthorised access, loss, or misuse.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to your data
  • Request deletion of your data (where applicable)
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us at:

help@statesandseasons.com

States & Seasons is committed to protecting your privacy and handling your data with care